Performance Analytics

Foundations of Advanced Analytics in Government (PA 203.4)


START DATE: October 02, 2019
- Duration: 4 Weeks
- Expected time commitment: up to 5 hours per week, on average
- Introduction virtual live session: Wednesday, October 02, Time (Will be announced later)
- Weekly virtual live session: 1 hour each week during the course (Date and time will be announced later)
- Check our FAQ for more details:
- Is your city a part of What Works Cities? You may be able to take this course for free. Enter your coupon code when signing up. If you’re not sure whether your city is a part of What Works Cities, please email
This online course developed by the Center for Government Excellence will explore the recent use of advanced analytics in US city governments in solving problems and improving outcomes for residents. Participants will gain practical experience in identifying and classifying opportunities for analytics to make an impact and examining analytics projects for evidence of bias.

Through the course, you will:
- Articulate the value of advanced analytics in a variety of scenarios;
- Understand how analysts mitigate bias when working with limited data; and
- Envision how advanced analytics can address operational challenges.

This course aligns with the following What Works Cities Certification Criteria focused on Performance Analytics. The full list of criteria can be found at

- Your local government identifies strategic goals, aligns a diverse set of measures with those goals, and uses data to evaluate progress toward them.
- Your local government holds performance management meetings during which it reviews data, discusses insights, and makes decisions about its strategic goals at least quarterly.
- Your local government leaders have the ability to access and incorporate data analysis when necessary for strategic decision-making.

  • About the course
  • Week 1 - Introduction to Advanced Analytics
  • Week 2 - The Civic Analytics Typology
  • Week 3 - Putting Advanced Analytics to Work
  • Week 4 - Building Towards Success
  • Final Assignment Submission 100d
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever