Instructor-Facilitated Courses → Performance Analytics

Foundations of Performance Analytics (PA 201.10)


START DATE: January 08, 2020

- Duration: 4 Weeks
- Expected time commitment: up to 5 hours per week, on average
- Kickoff virtual live session: Wednesday, January 08 at 2 p.m.
- Weekly virtual live session: 1 hour each week during the course, scheduled for Monday at 2 p.m. EST
- Check our FAQ for more details:
- Is your city a part of What Works Cities? You may be able to take this course for free. Enter your coupon code when signing up. If you’re not sure whether your city is a part of What Works Cities, please email
This online, instructor-facilitated course developed by the Center for Government Excellence at Johns Hopkins University will provide an introduction to performance analytics principles and their applications in government. Participants will gain practical experience in building or strengthening performance analytics practices and developing innovative solutions to improve government services. By the end of this course, you will be able to:
-Assess organizational readiness for performance analytics;
-Advocate for the performance analytics model that best suits an organization's characteristics and priorities;
-Draft a problem statement for performance analytics; and
-Construct a goal statement for performance analytics.
This course aligns with the following What Works Cities Certification Criteria focused on Performance Analytics. The full list of criteria can be found at
- Your local government identifies strategic goals, aligns a diverse set of measures with those goals, and uses data to evaluate progress toward them.
- Your local government holds performance management meetings during which it reviews data, discusses insights, and makes decisions about its strategic goals at least quarterly.
- Your local government regularly shares its strategic goals, performance measures, and progress toward achieving those goals with the public.
- Your local government has documented policies or practices to manage the risk of data breach, loss, or unauthorized manipulation.

  • About the course
  • How to navigate your online course
  • Week 1: Necessary Ingredients for Performance Analytics
  • Week 2: Overview of Performance Analytics in Government
  • Week 3: Project Scoping Part 1 - Defining the Problem
  • Week 4: Project Scoping Part 2 - Envisioning Outcomes and Identifying Measures
  • Final Assignment Submission
  • SUBMIT Week 4 Assessment 4.1
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever