Instructor-Facilitated Online Course → Data Use - Current/Upcoming

Foundations of Performance Analytics: Practical Applications (PA 202.06)

START DATE: August 05, 2020

- Duration: 4 Weeks
- Expected time commitment: up to 5 hours per week, on average
- Weekly virtual live session: 1 hour each week during the course, each Tuesday at 2 p.m. starting August 11.
- - Kick-off virtual live session on Wednesday August 05 at 2:00 pm EST
- Check our FAQ for more details:
- Is your city a part of What Works Cities? You may be able to take this course for free. Enter your coupon code when signing up. If you’re not sure whether your city is a part of What Works Cities, please email
This course will provide an introduction to performance analytics principles and their applications in government. Participants will gain practical experience in building or strengthening performance analytics practices and developing innovative solutions to improve government services.

By the end of this course, you will be able to:
-Identify most common elements of performance analytics programs.
-Apply a method of analysis to common analytical problem types.
-Apply appreciative inquiry practices to improve discussion of analytical products.
-Develop an appropriate message to communicate performance progress and insights to stakeholders.
This course aligns with the following What Works Cities Certification Criteria focused on Performance Analytics. The full list of criteria can be found at
- Your local government has documented policies or practices aimed at harnessing the benefits of artificial intelligence (AI) while reducing associated risks.
- Your local government leaders have the ability to access and incorporate data analysis when necessary for strategic decision-making.
- Your local government uses analysis produced as part of your local government’s performance and/or analytics program to inform decisions about resource allocation, hiring, and/or service delivery.
- Your local government regularly shares its strategic goals, performance measures, and progress toward achieving those goals with the public.

Start Date: 08/05/2020

  • About the course
  • Meet Your Instructors
  • Course Syllabus
  • Complete List of Course Readings and Resources
  • Welcome to the Course
  • How to navigate your online course
  • Frequently Asked Questions
  • Video: How to Navigate Your Online Course
  • Transcript: How to Navigate Your Online Course
  • Week 1: Essential Practices in Performance Analytics
  • Week 2: Analysis for Performance Analytics
  • Week 3: Asking the Right Questions to Promote Discussion
  • Week 4: Tracking Progress and Communicating Insights
  • Final Assignment Submission
  • SUBMIT Week 4 Final Assessment 4
Completion rules
  • All units must be completed