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Self-Guided Online Course

Lean & A3: A Human-Centered Approach to Problem Solving (DU 101)


Description
Organizations often struggle with ineffective uses of resources that can lead to less-than-ideal performance. One reason for this is an initial gap or misunderstanding of the real problem at hand.
This self-guided course will provide the understanding and skills needed to use the Lean A3 model of problem-solving. Lean is a structured method for empathetic problem solving, and the A3 is an important tool to successfully move through the Lean process and address problems where they are.
Through six self-paced modules, participants will unpack the why, what, and how of Lean, identify the components and structure of the A3, consider ways to develop metrics as an integral part of this work, and apply Lean and A3 to a specific problem at hand.
Content
  • Pre-Survey
  • Course Introduction
  • Welcome!
  • MEET: About Your Instructor
  • IMPORTANT: Information about Friday Office Hour Sessions
  • REVIEW AND DOWNLOAD: Course Workbook
  • DO: Workbook Activity #1
  • Module 1: An overview of lean
  • REVIEW: What to Expect in Module 1
  • WATCH: Introduction to Lean
  • WATCH: Origins of Lean
  • WATCH: Using Lean to Address Issues at a Food Distribution Site
  • WATCH: What is Lean: A Way of Thinking and A Way of Working
  • WATCH: When to Apply Lean
  • DO: Mini Quiz
  • DO: Workbook Activity #2
  • RESPOND: Discussion Board: Module 1
  • Transcript for Module 1 Videos
  • Module 2: What is A3 and Why use it?
  • REVIEW: What to Expect in Module 2
  • WATCH: What is A3?
  • DO: Mini Quiz
  • WATCH: The A3 Template Overview
  • DO: Workbook Activity #3
  • Transcript for Module 2 Videos
  • Module 3: Process Mapping
  • REVIEW: What to Expect in Module 3
  • WATCH: How to Process Map
  • WATCH: Gemba: A Way to Collect Data
  • DO: Mini Quiz
  • RESPOND: Discussion Board: Module 3 - Gemba Walk
  • Transcript for Module 3 Videos
  • Module 4: Developing Metrics
  • REVIEW: What to Expect in Module 4
  • WATCH: Developing Metrics: Q-Team Approach
  • WATCH: Developing Metrics: Future State
  • DO: Workbook Activity #4
  • Transcript for Module 4 Videos
  • Module 5: Root cause analysis & countermeasures
  • REVIEW: What to Expect in Module 5
  • WATCH: Root Cause Analysis: An Overview
  • WATCH: Root Cause Analysis Within the A3
  • WATCH: The Five Whys
  • WATCH: The Fishbone Diagram
  • DO: Mini Quiz
  • DO: Workbook Activity #5
  • RESPOND: Discussion Board: Module 5 - Root Causes Analysis
  • Transcript for Module 5 Videos
  • Module 6: Results and Where to go from Here
  • REVIEW: What to Expect in Module 6
  • WATCH: Countermeasures: An Impact/Effort Matrix
  • WATCH: Results: Final A3 Steps
  • WATCH: In Conclusion: A Final Review of the A3
  • DO: Workbook Activity #6
  • RESPOND: Discussion Board: Module 6 - Countermeasures
  • Transcript for Module 6 Videos
  • CELEBRATE: Congratulations on Completing This Course!
  • CHECK OUT: Readings and Resources
  • Post-Course Survey
Completion rules
  • You must complete the units "WATCH: Introduction to Lean, WATCH: Origins of Lean, WATCH: Using Lean to Address Issues at a Food Distribution Site, WATCH: What is Lean: A Way of Thinking and A Way of Working, DO: Mini Quiz, WATCH: When to Apply Lean, WATCH: What is A3?, DO: Mini Quiz, WATCH: The A3 Template Overview, WATCH: How to Process Map, WATCH: Gemba: A Way to Collect Data, DO: Mini Quiz, WATCH: Developing Metrics: Q-Team Approach, WATCH: Developing Metrics: Future State, WATCH: Root Cause Analysis: An Overview, WATCH: Root Cause Analysis Within the A3, WATCH: The Five Whys, WATCH: The Fishbone Diagram, DO: Mini Quiz, WATCH: Countermeasures: An Impact/Effort Matrix, WATCH: Results: Final A3 Steps, WATCH: In Conclusion: A Final Review of the A3"
  • Leads to a certificate with a duration: Forever
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