Instructor-Facilitated Online Course → Data Use - Current/Upcoming

Performance Analytics: Practical Applications (PA 202.08)

START DATE: June 22, 2021 END DATE: July 20, 2021
REGISTRATION ENDS: Monday, June 15, 2021

Important Dates and Notes:
- Duration: 4 Weeks
- Expected time commitment: up to 5 hours per week, on average
- Kick-off virtual live session: Tuesday June 22 at 2:00 pm EST
- Weekly virtual live session: Every Tuesday at 2 p.m. starting June 29. 1 hour each week during the course.
- Check our FAQ for more details:
This course will provide an introduction to performance analytics principles and their applications in government. Participants will gain practical experience in building or strengthening performance analytics practices and developing innovative solutions to improve government services.

By the end of this course, you will be able to:
-Identify most common elements of performance analytics programs.
-Apply a method of analysis to common analytical problem types.
-Apply appreciative inquiry practices to improve discussion of analytical products.
-Develop an appropriate message to communicate performance progress and insights to stakeholders.
This is an online, instructor-facilitated 4-week course developed by GovEx Academy, part of the Centers for Civic Impact at Johns Hopkins University. Check our FAQ for more details.
If your city is a part of What Works Cities, you may take this course for free. If you don’t know your city’s WWC access code, please email
This course aligns with the What Works Cities Certification Criteria focused on Performance Analytics. The full list of criteria can be found here >>>

Start Date: 06/23/2021

  • About the course
  • Meet Your Instructor
  • Welcome to the Course
  • Course Syllabus
  • Week 1: Essential Practices in Performance Analytics
  • Week 2: Analysis for Performance Analytics
  • Week 3: Asking the Right Questions to Promote Discussion
  • Week 4: Tracking Progress and Communicating Insights
  • Final Assignment Submission 2d
  • Post-Course Survey
Completion rules
  • All units must be completed